1.

Contact us through the contact form.

Fill out the simple contact form dedicated to the specific cryptocurrency. You will find the form in the ‘buy and sell’ section.

2.

We process your request in a highly confidential manner and get back to you shortly.

Once we receive the order, we will contact you and send you the payment details. Orders up to € 1000 are processed immediately. Orders higher than € 1000 require uploading verification documents.

How to proceed in identity verification?

Purchase over €1000

Front side of the photo ID

You can take a picture of your identity document or scan it. It is important that the ID is visible and readable. Allowed formats are jpg, png, or pdf.

Back side of the photo ID

You can take a picture of your identity document or scan it. It is important that the ID is visible and readable. Allowed formats are jpg, png, or pdf.

Bank account statement

You can take a picture of your bank account statement or scan it. It is important that the ID is visible and readable. Allowed formats are jpg, png, or pdf.

You do not need to send the entire statement (transaction history). . There must be a name, surname, the address of the account holder and IBAN. The information must match the facts filled in the order form.

ID confirmation photo

An ID confirmation photo is a picture of you holding the ID document. The photo must be clearly visible. Use a plain wall as a background if possible.

3.

Once your payment is received, we will send the cryptocurrency to your chosen wallet address.

After receiving the payment, we will confirm the current exchange rate. Once approved, we will send you the cryptocurrency to the address you entered in your wallet. If you disagree with the exchange rate, we will refund the full amount to you promptly.